01
For the customerA faster path to an answer, product or help
The conversation can remain available outside business hours, according to the agreed availability.
MetaBuddy
Turn a DM into a useful conversation, a purchase or a well-managed return.
MetaBuddy connects Instagram, Facebook and WhatsApp conversations with catalogue, sales and support, while the admin panel shows what customers seek and where they need help.
MetaBuddy ready to chat
METAAsk a question...↑
METAMetaBuddy
DM inquiry clarifiedFASTERFrom a question to the next stepCLEARERAn answer from approved knowledgeHUMANSteps in when needed
ONE CONVERSATION, THE COMPLETE CUSTOMER JOURNEY
See how MetaBuddy guides a real scenario.
Choose a step to see what the customer experiences and what the system does in the background.
MetaBuddy Instagram · Facebook · WhatsApp
META DMApproved knowledgeContext remains connected
ONE CONVERSATION, THREE TYPES OF VALUE
MetaBuddy helps customers, teams and marketing.
A simple customer experience does not mean losing business context.
02
For support and salesLess repetition and a better human handoff
The team receives the intent, data and conversation history instead of starting from the beginning.
03
For marketingThe customer's real language becomes a business signal
The admin panel shows what customers seek, where they get stuck and which topics generate positive or negative feedback.
ADMIN PANEL · CONVERSATION ANALYTICS
You do not just see how much the bot talked. You see what you learned.
This view uses demo data. In production, content and metrics follow the agreed channels, goals and rules.
METABUDDYConversation analytics
LAST 30 DAYSILLUSTRATIVE DEMO DATATop topicswhat customers discuss
Availability and sizes95
Product recommendation76
Delivery57
Exchanges and returns39
Conversation funnelwhere the customer stops or continues
Positive and negative feedbacka direct signal from conversations
What customers sayexamples labelled by tone
“I received a recommendation without waiting for a DM reply.”
“It did not see the latest size update.”
Unanswered questionstopics that require a knowledge update or a new scenario
- 01Combining promotions from different channelsREVIEW
- 02The size of a product that is not synchronizedREVIEW
- 03A return involving a specific payment methodREVIEW
All numbers and conversations in this view are illustrative. They do not represent the actual results of a specific client.
WHEN THE BOT DOES NOT KNOW, THE CONVERSATION DOES NOT STOP
Human help is part of the experience, not an emergency exit.
MetaBuddy clearly states when it lacks sufficient knowledge or authority. It then transfers the question, summary and collected context to the right person.
1 Does not guess2 Explains the next step3 Transfers the full context
I do not have a verified answer. I am connecting you with the team.QuestionSummaryCustomer
An agent takes overwithout repeating the conversationINTERNATIONAL MARKET PRICINGPACKAGES AND PRICING
Packages for MetaBuddy.
Prices are monthly and exclude VAT. Choose a package based on channels, scenarios, knowledge sources, required integrations, and support level.
- One channel
- Core FAQ
- Human handoff
Detailed package scope +
Included scope
General platform capabilities
✓Authentication and role-based accessIncluded
✓Approved sources and verifiable traceIncluded
✓Admin panelIncluded
−Real-time VoiceNot included
✓Usage and quality analyticsIncluded
−Knowledge graphNot included
−RLHF from human feedbackNot included
−Agentic flow with approvalsNot included
AI chatbot capabilities
−Conversation design workshopNot included
−Live chat and operator handoffNot included
−Employee trainingNot included
−Meeting bookingNot included
−Omnichannel conversation managementNot included
Additional details for MetaBuddy
Approved knowledge and communication tone
Core intent qualification
Controlled escalation
- More scenarios
- Lead generation or support
- Core integration
Detailed package scope +
Included scope
General platform capabilities
✓Authentication and role-based accessIncluded
✓Approved sources and verifiable traceIncluded
✓Admin panelIncluded
−Real-time VoiceNot included
✓Usage and quality analyticsIncluded
−Knowledge graphNot included
−RLHF from human feedbackNot included
−Agentic flow with approvalsNot included
AI chatbot capabilities
✓Conversation design workshopIncluded
✓Live chat and operator handoffIncluded
−Employee trainingNot included
−Meeting bookingNot included
−Omnichannel conversation managementNot included
Additional details for MetaBuddy
Qualification and structured handoff
More sources and conversation analytics
Connection to the agreed system
- Deeper conversation flows
- More sources
- Advanced analytics
Detailed package scope +
Included scope
General platform capabilities
✓Authentication and role-based accessIncluded
✓Approved sources and verifiable traceIncluded
✓Admin panelIncluded
✓Real-time VoiceIncluded
✓Usage and quality analyticsIncluded
−Knowledge graphNot included
−RLHF from human feedbackNot included
−Agentic flow with approvalsNot included
AI chatbot capabilities
✓Conversation design workshopIncluded
✓Live chat and operator handoffIncluded
✓Employee trainingIncluded
✓Meeting bookingIncluded
−Omnichannel conversation managementNot included
Additional details for MetaBuddy
Advanced qualification and personalization
Advanced integrations and context handoff
Quality controls and conversation optimization
- Multiple channels
- Advanced workflows
- Priority support
Detailed package scope +
Included scope
General platform capabilities
✓Authentication and role-based accessIncluded
✓Approved sources and verifiable traceIncluded
✓Admin panelIncluded
✓Real-time VoiceIncluded
✓Usage and quality analyticsIncluded
✓Knowledge graphIncluded
✓RLHF from human feedbackIncluded
✓Agentic flow with approvalsIncluded
AI chatbot capabilities
✓Conversation design workshopIncluded
✓Live chat and operator handoffIncluded
✓Employee trainingIncluded
✓Meeting bookingIncluded
✓Omnichannel conversation managementIncluded
Additional details for MetaBuddy
Web, Viber, or Meta channels according to scope
Agentic workflows with defined approvals
Advanced analytics and optimization
- Omnichannel scope
- Tailored integrations
- Agreed support level
Detailed package scope +
Included scope
General platform capabilities
✓Authentication and role-based accessCustom
✓Approved sources and verifiable traceCustom
✓Admin panelIncluded
✓Real-time VoiceCustom
✓Usage and quality analyticsIncluded
✓Knowledge graphCustom
✓RLHF from human feedbackCustom
✓Agentic flow with approvalsCustom
AI chatbot capabilities
✓Conversation design workshopCustom
✓Live chat and operator handoffCustom
✓Employee trainingCustom
✓Meeting bookingCustom
✓Omnichannel conversation managementCustom
Additional details for MetaBuddy
Tailored knowledge, tone, and scenarios
Advanced permissions, escalations, and approvals
Channel development and optimization plan
The final scope of implementation, integrations, sources, permissions, and support is confirmed in the proposal.
Compare all CyberCompany packages →
FREQUENTLY ASKED QUESTIONS
Answers that support the next decision.
For a specific context, book an AI consultation.
Instagram, Facebook, and WhatsApp, according to available and approved integrations.
Recognize service cases and transfer them to the responsible team.
Respond consistently across supported Meta channels using approved knowledge.
Recognize service cases and transfer them to the responsible team.
FROM THE CYBERCOMPANY BLOG
Practical articles for your next AI decision.
Selected guides related to the topic you are exploring.
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The First Reply That Does Not Feel Robotic: How a Social Chatbot Protects Brand Tone
On social media, the first reply carries more weight than on most other channels. It does not merely confirm that a message has been received. It shapes whether the user feels understood. When that first reply sounds mechanical, the brand does not just lose warmth. It loses trust.
Read the article →
AI chatbots
Lead Capture from Social Media: How to Turn DM Inquiries into a Real Sales Flow
Many companies have decent social reach but a weak operational follow-up. People send DMs, ask for offers, bookings, product details, or clarification, and the conversation stays trapped inside the inbox with no structured next step. That is not only a communication issue. It is a sales process issue.
Read the article →
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When a Social Chatbot Creates More Damage Than Value
Not every DM channel is a good candidate for automation. And not every company is ready to introduce a chatbot on Instagram, Facebook, or WhatsApp just because the inbox is busy. In some cases, a poorly introduced social chatbot is the fastest way to create frustration instead of efficiency.
Read the article →NEXT STEP
Start with the problem creating the greatest pressure today.
The conversation connects the challenge, users, approved sources, access rights, and success measure.